Frequently Asked Questions

Not sure about something? Check out some frequently asked questions below, or feel free to contact us.

It’s pronounced just like “vertical”, but without the “L” - “Ver-ti-kah”.

We are a small but passionate producer of high quality and high function winter outerwear from the middle of the Rocky Mountains, in Denver, Colorado, USA.

Virtika is owned and operated by former pro riders who live and love everything about snow. As such, our outerwear is specifically designed for winter action sports enthusiasts, but especially if you freeski, freeride, freestyle or snowboard.

Our outerwear has regularly won:
•  Freeskier Magazine: “Editor’s choice”
•  Powder Magazine: “Editor’s choice”
•  Newschoolers.com: “Featured partner” and
•  Snowboard Magazine: “Up and coming company”

To achieve this, we combine our experience in the snow and passion for action sports, with the best fabrics, parts, and construction to make the most functional and indestructible winter outerwear on the planet.

We rigorously test and refine our outerwear with professional athletes who demand that our gear tolerate their abuse. This way you can be sure that anything made by Virtika has amazing functionality, reflects your style, and works perfectly when it counts most.

Virtika Europe has the same (or often slightly lower) prices than from USA.

In the USA, all shown prices exclude Value Added Tax (20% EU average), which makes them “seem” cheaper at first glance. In the Europe, all prices must be shown with Value Added Tax.

Ordering from Virtika Europe (distribution centre in Germany)
By ordering from Virtika Europe you always get:
•  Free shipping in the EU on orders +€99
•  2-4 day delivery
•  Hassle-free and easy exchanges

Ordering from USA
If you decide to order from USA, consider shipping costs and long delivery times, as well as the additional costs that will be collected by your country’s customs services / tax department / postal service:
•  +$75-95 shipping
•  Up to 21 days for delivery
•  +20% Value Added Tax (EU average)
•  +12% customs duty
•  +€10-15 customs processing fee
•  +3-5% foreign exchange fee from your credit card provider / PayPal
•  Costly and complicated exchanges

Virtika Europe was set-up for your convenience. We want to make your purchase fast and easy so that you can get on the mountain and start enjoying your new outerwear as quickly as possible.

Yes, you can. We ship everywhere in Europe.

It’s easy, you pay no EU Value Added Tax (20%), and we offer free shipping.

There is a reasonable customs documentation preparation fee, but this is more than offset by not having to pay EU VAT, as well as the free shipping. Check out how it works on our Shipping EU / Non-EU page, which explains the process and includes example calculations.

All orders from in stock inventory are processed within 24 hours, shipped with DHL and include accurate order tracking.

It typically takes 2-4 days to receive your order from our German distribution center.

See our Shipping EU / Non-EU page for more details.

If you have any questions on sizing, contact us anytime. We suggest you contact us with all the information we need to advise you on what will fit you best based on the style you are looking for.

Also, see our Size Chart & Style / Fit Guide as it provides you with instructions and measurements to select your size, based on your style requirements.

We welcome PayPal, Credit Cards (Mastercard, Visa), all major European Debit Cards (Maestro, Servired, Visa Electron, Carte Bleue, Postepay), PostFinance and Sofortüberweisung.

Absolutely. Please see the “lock” symbol and “https” in our URL for ALL pages. The “s” in https means that we have our own SSL (Secure Sockets Layer) certificate which ensures a completely secure, encrypted browsing and checkout process. The certification is provided by Shopify, which guarantees the security of its shops.

Virtika.eu is fully compliant with all EU laws on data protection.

Our production runs are limited and we often sell out of products before they ever come in stock.

Pre-ordering allows you to reserve your Virtika gear, and we’ll gladly include a discount and free gear to reward your patience.

Please find your way over to our Pre-order page for more details.

Please go to our Returns page for details.

We are always looking for interesting pictures of you wearing Virtika gear. Please tag us on Instagram or Facebook . If your picture is selected, we will post it so you can get the fame and glory you deserve.

Didn’t see the answer you were looking for?

Send your question to info@virtika.eu or go to our contact page.