Warranty & Repairs
– LIFETIME HARD GOODS WARRANTY (goggles)
– 1 YEAR SOFT GOODS WARRANTY (clothing, hats, & outerwear)
We make the best gear in the world and we stand behind it.
If you notice a manufacturing defect in materials or workmanship during your lifetime (hard goods) or within the first year (soft goods), we will repair or replace the product FOR FREE. This covers anything that is obviously an error from the factory like improper stitching, faulty seams, etc. Due to highest possible quality controls at our factory, this is very very rare.
This doesn’t cover wear and tear, or abuse like scratched or fogged goggle lenses, walking on the cuffs of your pants, punctures from ski pole tips, rips from tree branches or rails in the park, slices from ski edges, etc. This also doesn’t cover any damage or shrinkage caused by a washer or dryer. We recommend hand washing and hang drying our products.
Basically, if you take good care of your Virtika gear and some stitching or a seam comes apart, we’ll repair or replace it for free.
Virtika has sole discretion to determine manufacturing defects.
For all warranty issues, please:
- Contact us at firstname.lastname@example.org and send us a few pictures of the issue
- We will respond to your mail to resolve the issue
We will make every effort to take care of you and your issue as quickly as possible, so you can get back to enjoying the best gear on the planet.